privacy policy

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information. However, when you use certain features of this website — such as submitting an enquiry form, requesting a quote, or contacting us — you may be required to provide personally identifiable information.

This may include (but is not limited to):

• Name
• Email address
• Phone number
• Business or delivery details
• Any additional information you provide

By submitting your information through forms on this website, you consent to us collecting and using your personal information for the purpose of responding to your enquiry and providing our services.

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Use of your personal information

We collect and use your personal information to:

• Respond to enquiries and provide quotes
• Deliver products and services
• Improve our website and customer experience
• Communicate relevant information about our services

We may also collect non-personally identifiable information including:

• Browser type and version
• Operating system
• Pages viewed and time spent on the site
• Referring website

This information is used internally to analyse website traffic and improve functionality.

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Cookies and tracking technologies

This website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies are small data files stored on your device that help us:

• Understand how visitors use our website
• Improve website performance and usability
• Provide a more personalised experience

You can choose to disable cookies through your browser settings; however, this may affect how the website functions.

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Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC.

Google Analytics uses cookies to collect information about how visitors interact with the website. This may include:

• Pages visited
• Time spent on pages
• How you arrived at the website

This information is used to analyse website performance and improve our services.

Some data collected by Google Analytics may be stored on servers outside of Australia. By using this website, you consent to the processing of data by Google in accordance with their privacy policy.

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Sharing of your personal information

We may occasionally engage third-party service providers to assist in operating our business, including:

• Website hosting and maintenance
• Analytics services
• Payment or freight processing
• Customer support services

These providers will only have access to the information necessary to perform their functions and are required to handle your data in accordance with privacy obligations.

We do not sell or trade your personal information.

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Data security and storage

Countrywide Metals Pty Ltd takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

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Third-party websites

This website may contain links to other websites. Countrywide Metals Pty Ltd is not responsible for the privacy practices of those external sites.

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Changes to this Privacy Policy

Countrywide Metals Pty Ltd reserves the right to update this Privacy Policy at any time. Any changes will be published on this page.

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Accessing your personal information

You have the right to access the personal information we hold about you, subject to exceptions allowed by law.

If you would like to request access, please contact us in writing. A small administrative fee may apply.

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Complaints

If you believe your privacy has been breached, please contact us using the details below and provide full details of the issue.

We will investigate your complaint and respond within a reasonable timeframe.

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Contacting us

Countrywide Metals Pty Ltd welcomes your comments regarding this Privacy Policy.

If you have any questions or would like further information, please contact us:

E-mail: [email protected]

149 McEvoy Street, Warwick QLD 4370
(07) 4667 5080
[email protected]

Monday – Friday: 7am – 4.30pm
Saturday: Closed